Motto by Hilton Tulum | Hotel in Tulum

| 8.6 (393 Reviews) |  1 Bathroom
Zama Hotel | Motto by Hilton Tulum

Hotel in Zama, Tulum

Along with 4 restaurants, this smoke-free hotel has 2 outdoor pools and 3 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, 2 coffee shops/cafes, and a snack bar/deli are onsite.
Motto by Hilton Tulum offers 115 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, and hair dryers.

This Tulum hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.


2 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
Parking
Pool
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Shower
  • Toilet paper
  • Soap
  • Towels
  • Eco-friendly toiletries
  • Shampoo
  • Toothbrush and toothpaste (on request)
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
Bedroom
  • Blackout drapes/curtains
  • Premium bedding
  • Bed sheets
  • Free cribs/infant beds
  • Air conditioning
  • Phone
  • Individually decorated
  • Bulk dispenser for toiletries
  • Guidebooks/recommendations
  • Laptop-compatible safe
  • Desk
  • Iron/ironing board (on request)
  • Restaurant dining guide
  • Mobile key entry
  • Individually furnished
  • Connecting rooms available
Breakfast
  • 4 restaurants and 2 coffee shops
  • Coffee/tea in common area(s)
  • 3 bars/lounges
  • Continental breakfast available for a fee daily 8:00 AM–11:00 AM: USD 10-15 for adults and USD 10-15 for children
  • Minibar
  • Mini-fridge
Parking
  • Wheelchair-accessible parking and van parking available
  • Free secured, covered self parking on site
Accessibility
  • Elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Tile flooring in room
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk height (inches): 39
  • Elevator door width (inches): 59
  • Wheelchairs available on site
  • Tile flooring in public areas
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Smooth flooring in public areas
  • Wheelchair-accessible van parking
  • Braille signage
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible parking
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair-accessible restaurant
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Well-lit path to entrance
  • Front entrance ramp
Activities
  • Ecotours
  • Beach access
  • Health/beauty spa
  • Ziplining
  • Theme parks
  • Outdoor pool access
  • Scooter/moped rentals
  • Spa services
  • Bicycle rentals
  • Fitness classes
  • Art gallery
  • Bike parking
  • Designer stores
  • Fitness center
  • Shopping mall
  • 2 outdoor pools
  • Access to nearby outdoor pool
  • Shopping
Entertainment
  • Cable channels
  • 55-inch flat-screen TV
  • Premium channels
General
  • Coworking space
  • Elevator
  • Water dispenser
  • Front-desk safe
  • English
  • Spanish
  • Shared microwave
  • At least 80% lighting from LEDs
  • Couples dining
  • Local artist showcase
  • Communal living room
  • Water dispenser
  • TV in lobby
  • Smoke-free property
Guest Services
  • Mini-fridge
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds
  • 2 outdoor pools
  • Access to nearby outdoor pool
  • Concierge services
  • Daily housekeeping
  • 24-hour front desk
  • Laundry facilities
  • Tour/ticket assistance
  • Luggage storage
Internet
  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
Outdoors
  • Pool umbrellas
  • Picnic area
  • Outdoor entertainment area
  • Pool sun loungers
  • Rooftop terrace
  • Garden
  • Outdoor furniture
  • Free pool cabanas
  • Nature reserve
Spa
  • Massage - deep-tissue
  • Body treatments
  • Manicures and pedicures

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: anytime minimum check-in age: 18
Check-out
Check-out before noon
Child Policy
Children are welcome. rollaway/extra beds are not available. free cribs (infant beds)!
Payment Policy
Fee for continental breakfast: approximately usd 10 to 15 for adults, and usd 10 to 15 for children pet deposit: usd 300 per stay pet fee: usd 55 per pet, per day service animals are exempt from fees the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
2 total (up to 22 lbs per pet) food and water bowls are available pets allowed for an extra charge of usd 55 per pet, per day, plus a deposit of usd 300 per stay pets cannot be left unattended service animals are welcome, and are exempt from fees specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation welcoming dogs only

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of cleanstay (hilton)

Reviews

Abiola
Jun 1, 2026 09:39:33 PM
Review Score:   10
Summary: Loved everything about this stay. The hotel feels fresh, youthful, and vibrant. The rooms are compact but super smart and clean, with great tech. The rooftop pool area is stunning and a fantastic place to unwind. Staff were incredibly welcoming and helpful throughout. An absolute gem of a hotel if you appreciate smart design and a great atmosphere!
See All Reviews

Room Arrangement

Room Info Facilities
Junior Suite (1 Queen bed)
Room Size: 323 square feet m2
2 Queen Beds
Junior Suite (1 Queen bed)

General

Ping - 9, Square meters - 30, Number of bedrooms - 2, Pets not allowed, Courtyard view, Square feet - 323, Bed count minimum 2, Bed count maximum 2
Flex Room with 1 Queen Wall Bed
Room Size: 162 square feet m2
1 Queen Bed
Flex Room with 1 Queen Wall Bed

General

Ping - 5, Number of bedrooms - 1, Garden view, Square feet - 162, Pets not allowed, Square meters - 15, Extra bed count 0, Bed count minimum 1, Bed count maximum 1
Room, 1 Queen Bed
Room Size: 162 square feet m2
1 Queen Bed
Room, 1 Queen Bed

General

Pet-friendly room, Ping - 5, Number of bedrooms - 1, Garden view, Square feet - 162, Square meters - 15, In-room playpen, Extra bed count 0, Bed count minimum 1, Bed count maximum 1
1 Queen, Mobility/Hearing Accessible 3X3 Shower
Room Size: 172 square feet m2
1 Queen Bed
1 Queen, Mobility/Hearing Accessible 3X3 Shower

General

Wheelchair-width doorways, Roll-in shower width (inches) - 71, Ping - 5, Number of bedrooms - 1, Lever door handles, Transfer shower, Roll-in shower width (centimeters) - 180, Grab bar - near toilet, Extra bed count 0, Lowered locks/deadbolt, Lowered electrical outlets in bathroom, Doorway wheelchair width (inches) - 31, Square feet - 172, Low desk height (inches) - 22, Garden view, Shower grab bar height (inches) - 18, Bed count minimum 1, Toilet grab bar height (inches) - 18, Grab bar - in shower, Low-height counters/sink, Low-height desk, Shower grab bar height (centimeters) - 45, Square meters - 16, Pets not allowed, Hand-held showerhead, Doorway wheelchair width (centimeters) - 80, Wheelchair accessible, Toilet grab bar height (centimeters) - 45, Lowered peephole/view port in door, Portable shower seat, Low desk height (centimeters) - 55, Low counters/sink height (inches) - 22, Roll-in shower, Bed count maximum 1, Low counters/sink height (centimeters) - 55
Bunk beds - 1 Twin bed over 1 Queen bed
Room Size: 162 square feet m2
2 Twin Bunk Bed and Queen Bed
Bunk beds - 1 Twin bed over 1 Queen bed

General

Ping - 5, Number of bedrooms - 1, Garden view, Square feet - 162, Pets not allowed, Square meters - 15, Bed count maximum 3, Bed count minimum 3
Bunk beds - 1 Twin over 1 Queen, Rooftop Level
Room Size: 162 square feet m2
2 Twin Bunk Bed and Queen Bed
Bunk beds - 1 Twin over 1 Queen, Rooftop Level

General

Ping - 5, Number of bedrooms - 1, Garden view, Square feet - 162, Pets not allowed, Square meters - 15, Bed count maximum 3, Bed count minimum 3
Flex Room, 1 Queen Wall Bed, Rooftop Level
Room Size: 162 square feet m2
1 Queen Bed
Flex Room, 1 Queen Wall Bed, Rooftop Level

General

Ping - 5, Number of bedrooms - 1, Garden view, Square feet - 162, Pets not allowed, Square meters - 15, Bed count minimum 1, Bed count maximum 1
1 Queen, Mobility/Hearing Accessible 3X3 Shower-VW
Room Size: 172 square feet m2
1 Queen Bed
1 Queen, Mobility/Hearing Accessible 3X3 Shower-VW

General

Wheelchair-width doorways, Ping - 5, Number of bedrooms - 1, Lever door handles, Transfer shower, Grab bar - near toilet, Lowered electrical outlets in bathroom, Doorway wheelchair width (inches) - 31, Square feet - 172, Low desk height (inches) - 22, Garden view, Shower grab bar height (inches) - 18, Bed count minimum 1, Toilet grab bar height (inches) - 18, Grab bar - in shower, Low-height counters/sink, Low-height desk, Shower grab bar height (centimeters) - 45, Square meters - 16, Pets not allowed, Hand-held showerhead, Doorway wheelchair width (centimeters) - 80, Wheelchair accessible, Toilet grab bar height (centimeters) - 45, Lowered peephole/view port in door, Portable shower seat, Low desk height (centimeters) - 55, Low counters/sink height (inches) - 22, Bed count maximum 1, Low counters/sink height (centimeters) - 55
1 Queen bed Rooftop Level
Room Size: 162 square feet m2
1 Queen Bed
1 Queen bed Rooftop Level

General

Ping - 5, Number of bedrooms - 1, Garden view, Square feet - 162, Pets not allowed, Square meters - 15, Bed count minimum 1, Bed count maximum 1
Family Suite, 2 Bedrooms (2 Queen beds 1 Twin bed)
Room Size: 323 square feet m2
2 Twin Bunk Bed and Queen Bed
Family Suite, 2 Bedrooms (2 Queen beds 1 Twin bed)

General

Ping - 9, Square meters - 30, Number of bedrooms - 2, Garden view, Bed count maximum 3, Square feet - 323, Bed count minimum 3

FAQ's

Is this property pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the property have a swimming pool?

Yes, this Motto by Hilton Tulum has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in property?

Best-rates for the Motto by Hilton Tulum starts from $113 per night with includes Child Friendly, Kitchen, Wheelchair Accessible, Bedding/Linens, Bar, Guest Services, Breakfast, Internet, Air Conditioner, Parking, Pool, Balcony/Terrace, Wellness Facilities, Entertainment, Accessibility, Security/Safety, Sports/Activities, Restaurant, Laundry, Spa with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is property a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the property wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Motto by Hilton Tulum is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the property?

Based on the information reported by the owner or manager, the Motto by Hilton Tulum indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for property?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.